Refund Policy

At Grabmartindia.com, customer satisfaction is at the heart of everything we do.
If for any reason you’re not satisfied with your purchase, we offer a straightforward and fair refund policy.

GrabMart India itself does not process refunds, as payment is collected on delivery by the seller/logistics partner.Eligibility for Refunds

Refund requests must be initiated within 48 hours of product delivery.

Items must be unused, undamaged, and returned in original packaging.

Refund Eligibility

Refunds are handled solely by the third-party seller in cases of:

• Damaged product
  

• Incorrect item delivered
  

• Manufacturing defect
  
  

Process

 Mandatory Unboxing Video Policy "To ensure transparency and protect our customers, GrabMart India REQUIRES a clear, uncut unboxing video for any return or refund claim regarding:

1. Damaged products.

2. Missing items.

3. Wrong product received.

Without a valid unboxing video showing the shipping label and the opening of the package, we cannot accept your return request. This policy helps us prove fault with our logistics partners."

Eligibility for Returns:

• Items must be reported within 48 hours of delivery.

• Items must be in original condition, unused, and with all tags/packaging intact.

• Non-Returnable Items: [List categories like Personal Hygiene, Undergarments, or 'Sale' items if applicable].
  

GrabMart India’s role is limited to communication facilitation only.